When problems arise, students should make every attempt to resolve the issue by following the formal complaint procedure. The procedure is as follows:
- Contact the Instructor in charge to resolve the problem or complaint.
- If the issue cannot be resolved with the instructor, contact the School Director to schedule a meeting to discuss the concern.
- If a mutual solution cannot be reached with the School Director, the student should submit an appeal using the written complaint online at www.milaninstitute.edu/student-complaint-form. A corporate mediator will facilitate review of the grievance within 10 days and a written response will be sent to the complainant with the decision and/or resolution.
- The student has the right to submit a complaint letter to the school’s state agencies and/or accrediting agency.
- The school’s accrediting agency is the Council on Occupational Education (COE) located at 7840 Roswell Road, Building 300, Suite 325, Atlanta, GA 30350, Phone: (770) 396-3898, FAX: (770) 396-3790, www.council.org. The letter must contain the nature of the problem(s).
- The school’s state agency in the New Mexico Regulation & Licensing Department located at 2550 Cerrillos Road, Second Floor, Santa Fe, NM 87505, and Phone: (505) 476-4622.
Complaint site: https://nmrldlpi.my.site.com/bcd/s/public-complaint
- The New Mexico Higher Education Department can be contacted in case the complaint cannot be resolved at the institution – located at 2044 Galisteo Street, Suite 4, Santa Fe, NM 87505, Phone: 505-476-8400, Email: HigherEd.Info@hed.nm.gov, Website: hed.nm.gov.
The school maintains its complaint log for at least two years.
Milan Institute – Student Grievance Policy – Las Cruces, NM 01/2026