Milan Institute Amarillo Grievance Policy

Milan Institute – Amarillo has a Certificate of Approval from the Texas Workforce Commission (TWC); the TWC-assigned school number is S1043. The school’s programs are approved by TWC and the Cosmetology and Instructor programs are approved by the Texas Department of Licensing and Registration (TDLR). Students must address their concerns about the school or any of its educational programs by following the grievance process outlined in the school’s catalog and provided below. Students dissatisfied with the school’s response to their complaint or who are not able to file a complaint with the school, can file a complaint with TWC, and other relevant agencies or accreditors. Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at http://csc.twc.state.tx.us.

Student Grievance Policy – Allied Health Related Programs

When problems arise, students should make every attempt to resolve the issue by following the formal complaint procedure. The procedure is as follows:

1. Contact the Instructor in charge to resolve the problem or complaint.
2. If the issue cannot be resolved with the Instructor, contact the School Director to schedule a meeting to discuss the concern.
3. If a mutual solution cannot be reached with the School Director, the student should submit an appeal using the written complaint online at https://milaninstitute.edu/student-complaint-form/. A corporate mediator will facilitate review of the grievance within 10 days and a written response will be sent to the complainant with the decision and/or resolution.
4. The student has the right to submit a complaint letter to the school’s state agencies and/or accrediting agency.
   1. Complaints submitted to the school’s accrediting agency may be submitted by mail or email to the address below.
      
      Council on Occupational Education (COE)
      7840 Roswell Road, Building 300, Suite 325
      Atlanta, GA 30350
      Phone: (770) 396-3898  FAX: (770) 396-3790
      www.council.org
   2. Unresolved complaints may be directed to the Texas Workforce Commission, Career Schools and Colleges located at 101 East 15th Street, Austin, Texas, 78778. The school maintains its complaint log for at least two years.

Student Grievance Policy – Cosmetology Related Programs

When problems arise, students should make every attempt to resolve the issue by following the formal complaint procedure. The procedure is as follows:

1. Contact the Instructor in charge to resolve the problem or complaint.
2. If the issue cannot be resolved with the Instructor, contact the School Director to schedule a meeting to discuss the concern.
3. If a mutual solution cannot be reached with the School Director, the student should submit an appeal using the written complaint online at https://milaninstitute.edu/student-complaint-form/. A corporate mediator will facilitate review of the grievance within 10 days and a written response will be sent to the complainant with the decision and/or resolution.
4. The student has the right to submit a complaint letter to the school’s state agencies and/or accrediting agency.
5. The school’s accrediting agency is:
   • Council on Occupational Education (COE)
     7840 Roswell Road, Building 300, Suite 325,
     Atlanta, GA 30350
     Phone: (770) 396-3898, FAX: (770) 396-3790
     www.council.org.
     The letter must contain the nature of the problem (s).
6. The school’s state agency is:
   • The Texas Department of Licensing and Regulation
     920 Colorado, Austin, TX 78701
     Phone: (512) 463-6599.
     School #S1043