When problems arise, students should make every attempt to resolve the issue by following the formal complaint procedure. The procedure is as follows:
- Contact the Instructor in charge to resolve the problem or complaint.
- If the issue cannot be resolved with the Instructor, contact the LeadInstructor for assistance.
- If the issue is still not resolved, contact the Education Leader toschedule a meeting to discuss the concern.
- If a mutual solution cannot be reached with the Education Leader,please meet with the School Director.
- If the issue is still not resolved, the student should submit an appealusing the written complaint online at https://milaninstitute.edu/ student-complaint· form/. A corporate mediator will facilitate review of the grievance within 10 days and a written response will be sent to the complainant with the decision and/or resolution. The student has the right to submit a complaint letter to the school’s state agencies and/or accrediting agency.
- The student has the right to submit a complaint letter to the school’s state agencies and/or accrediting agency.
- The school’s accrediting agency is the Council on Occupational Education (COE) located at 7840 Roswell Road, Building 300, Suite 325, Atlanta, GA 30350, Phone: (770) 396-3898, council.org.
- The school’s state licensing agency is the Bureau for Private
Postsecondary Education (BPPE). Toll free telephone: (888) 3707589 or by completing a complaint form, which can be obtained on the bureau’s website: www.bppe.ca.gov.
- The school has an additional state agency for cosmetology-related programs: Board of Barbering and Cosmetology (BBC), P.O. Box 944226, Sacramento, CA, 94244, Phone (800) 952-5210.
- For the Massage Therapy program, students may contact the
California Massage Therapy Council at One Capitol Mall, Suite 800, Sacramento, CA 95814, www.camtc.org, phone (916) 6695336.