When problems arise, students should make every attempt to resolve the issue by following the formal complaint procedure.
The procedure is as follows:
- Contact the Instructor in charge to resolve the problem or complaint.
- If the issue cannot be resolved with the Instructor, contact the Dean of Students to schedule a meeting to discuss the concern.
- If a mutual solution cannot be reached with the Dean of Students, the student should meet with the Dean of Faculty.
- If the issue is still not resolved, the student should meet with the Campus Director.
- If still no resolution, the student should submit an appeal using the written complaint online at https://milaninstitute.edu/student-complaint-form/. A corporate mediator will facilitate review of the grievance within 10 days and a written response will be sent to the complainant with the decision and/or resolution. The student has the right to submit a complaint letter to the school’s state agencies and/or accrediting agency.
- Complaints submitted to the school’s accrediting agency may be submitted by mail or email to the address below:
Council on Occupational Education (COE)
7840 Roswell Road, Building 300, Suite 325
Atlanta, GA 30350
Phone: (770) 396-3898
FAX: (770) 396-3790
www.council.org
- For HVAC-R and Allied Health-related programs, unresolved complaints may be directed to the Texas Workforce Commission, Career Schools and Colleges located at 101 East 15th Street, Austin, Texas, 78778, www.texasworkforce.org/careerschoolstudents, school code S6612
- For Massage Therapy and Cosmetology-related programs, the school’s state agency is the Texas Department of Licensing and Regulation located at 920 Colorado, Austin, TX 78701, and Phone: (512) 463-6599.